Refund Policy
REFUND TERMS AND CONDITIONS (“TERMS”)
Thanks for shopping at FikTrading. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products at the Online Store (we’ll refer to this as the “Fiktrading Store” in this policy).
As with any shopping experience, there are terms and conditions that apply to transactions at the Our Store. By placing an order or making a purchase at an Our Store, you agree to the terms set forth below, along with Our Privacy Policy and Terms of Use.
Standard Return Policy
We fundamentally believe you will be thrilled with the products you purchase from the Our Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
To return an undamaged product purchased at the Our Store, please contact us at +971 56 566 7222 between 10:00 and 19:00 Sunday to Thursday within 7 days from the date you receive the product. Once we receive your returned product, we’ll exchange it or offer a refund based upon the original payment method. Please note the following:
Products can be returned only in the country in which they were originally purchased.
Fiktrading provides security features to enable you to protect your product in case of loss or theft. If you do not disable these features prior to returning your device, Fiktrading may refuse the return or exchange.
Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return our-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.
For complete details on how to return a product purchased at the Our Store.
Refunds will be done only through the Original Mode of Payment.
CANCELLATION POLICY
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 20 days for the refund transfer to be completed.(After deducting Shipping charges and other taxes)